❓ Frequently Asked Questions

Enter your tracking number (found in your confirmation email) on our homepage or Tracking page. Results show your parcel's current location, status, sender/receiver details, and estimated delivery date — all in real time.

Standard delivery typically takes 3–7 business days within the same country and 5–14 business days for international shipments, depending on the destination and customs clearance. Express options are available for 1–3 business day delivery.

You will receive an automatic email notification as soon as a delay is detected. You can also visit the tracking page at any time for the latest status. Our support team proactively monitors delayed shipments and will contact you if action is needed.

Address changes may be possible if the parcel has not yet left our facility. Contact our support team immediately with your tracking number. Once a shipment is in transit, address changes cannot be guaranteed but we will do our best to assist.

Prohibited items include hazardous materials, explosives, illegal substances, firearms, live animals, and certain perishable goods. A full list of restricted items is available on request. When in doubt, contact us before shipping.

All standard shipments include basic coverage. We strongly recommend declaring the full value of high-value items so we can provide appropriate coverage. Optional premium insurance is available for valuable or fragile goods.

Submit your claim or complaint through our Contact page, including your tracking number and a description of the issue. We aim to acknowledge all complaints within 24 hours and resolve them within 5 business days.

Yes. We offer tailored pricing plans for businesses with regular or high-volume shipping needs. Contact our business team for a custom quote and dedicated account management.